Technical Support

NetFort are commited to providing our customers with the highest possible levels of technical support. We have a range of packages and can provide round-the-clock access to a full complement of services, from web-based technical information and product upgrades through email and telephone support to on-site visits.

Email Support

To report non-urgent problems, customers can email us, quoting their customer number, at:

Please be sure to include the following information in your email:
  • Customers' company name
  • First and last name of contact
  • Country
  • Phone number
  • Product name and version (e.g. LANGuardian v5.x.y)
  • A description of the problem, with attachments where appropriate.
The more you can tell us about the problem the faster we will be able to resolve it for you. For all email support queries, we will ensure that a representative contacts you within 24 hours of your email being received.

Telephone Support:

To report urgent problems customers can call or send a fax to the following support lines, quoting their customer number.

EMEA Regional Office

Tel: +353 (0) 91 520 501
Fax: +353 (0) 91 526 571

North America

Tel: +(1) 646 924 0732
Fax: +(1) 646 924 0778